Privacy Policy

Update: July 22, 2025

Compagnie France Film Inc., doing business as Espace St-Denis (“Espace St-Denis,” “we,” “us,” “our”), places great importance on the protection of the personal information of its users, visitors, and customers. This privacy policy (hereinafter the “Policy”) aims to inform you of how we collect, use, communicate, store, and protect your personal information, in accordance with applicable laws in Quebec, notably the Act respecting the protection of personal information in the private sector.

It is your responsibility to read this privacy policy carefully as it is updated as needed. By visiting the Site or providing information, you accept the practices described herein.

1. SCOPE OF THE POLICY

The Policy applies to all personal information collected by Espace St-Denis during:

• Browsing our website espacestdenis.com (hereinafter the “Site”);
• The purchase of tickets or services, whether online, at the counter, or by telephone;
• Your registration for our newsletter or events;
• Any other interaction with us, whether electronic, written, or verbal.

2. COLLECTION OF PERSONAL INFORMATION

Espace St-Denis only collects personal information necessary for the provision of its services, including:

• First name, last name, mailing address, email address, telephone number, language of correspondence;
• Payment information (card number, expiration date, security code); All payment data is processed and stored by Ticketpro. You can find their privacy notice here;
• Purchase history, performance preferences, subscriptions;
• Information voluntarily submitted through a survey, form, or contact with customer service;
• Navigation data collected automatically (IP address, browser type, pages visited, cookies, etc.).

This information may be collected automatically or provided directly by you.

3. USE OF INFORMATION

The information collected is used notably to:

• Process transactions and provide requested services (tickets, ancillary services, packages, etc.);
• Manage customer accounts, respond to inquiries, and ensure after-sales service;
• Send communications regarding events, services, and promotional offers (if you have consented);
• Analyze Site usage to improve performance and user experience;
• Prevent fraud and ensure the security of our systems;
• Comply with our legal and regulatory obligations.

4. COMMUNICATION TO THIRD PARTIES

Personal information may be communicated to third parties only in the following cases:

• To trusted providers or partners acting on our behalf for the purpose of providing services (Ticketpro ticketing, web hosting, newsletters, payment processing, etc.);
• When required by law or by a court order;
• When you expressly consent.

In no case is personal information sold or rented to third parties. No mobile information will be shared with third parties or affiliates for marketing, promotion, or promotional lotteries. All the above categories exclude SMS opt-in data and consent; this information will not be shared with any third party.

5. CONSENT

The collection, use, and communication of your personal information are carried out with your consent, except where permitted or required by law. This consent may be explicit (e.g., a form) or implicit (e.g., browsing the Site). You may withdraw your consent at any time, subject to legal or contractual obligations.

6. SECURITY OF PERSONAL INFORMATION

Espace St-Denis implements administrative, technical, and physical security measures to protect personal information against loss, theft, unauthorized access, modification, or disclosure. Only staff members or agents who need access to it in the performance of their duties have access.

7. DATA RETENTION AND DESTRUCTION

Personal information is kept for the duration necessary to achieve the purposes for which it was collected or as provided by applicable laws.

8. NEWSLETTER AND ELECTRONIC COMMUNICATIONS

Registration for the Espace St-Denis newsletter is voluntary. You can unsubscribe at any time using the link included in each mailing or by contacting us at [email protected]. Please note that certain essential communications (e.g., purchase confirmations, show reminders) will continue to be sent to you despite unsubscribing.

9. COOKIES AND SIMILAR TECHNOLOGIES

The site uses cookies to facilitate navigation, personalize content, and analyze traffic. You can configure your browser to refuse cookies; however, certain features may be affected.

10. WITHDRAWAL OF CONSENT

You can unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of our emails, by changing your preferences in your online account, or by contacting us directly (see the "Contact Us" section). We will process your request within a reasonable timeframe. Note that communications related to the use, modification, or cancellation of purchased services will continue.

11. CONTACT DETAILS

For any questions or requests regarding your personal information or this Policy, please contact:

Laurence Doucet 
Person in Charge of the Protection of Personal Information 
Espace St-Denis 1594, rue Saint-Denis Montréal (Québec) H2X 3K2 
[email protected] 
(514) 849-4211

12. CHANGES TO THE POLICY

Espace St-Denis reserves the right to modify this Policy at any time. Any modification will take effect upon its publication on the Site, accompanied by the update date.