UPDATE ON THE POSTPONED EVENTS AND FAQ

DENNIS DEYOUNG

Dennis Deyoung’s show is cancelled. We will contact all ticket holders shortly. You can request a refund via [email protected].

FOR KING & COUNTRY

The show originally scheduled on March 14, 2020, and rescheduled to August 17, 2021, is now postponed to a later date. Please contact Ticketpro at 514 790-1111 or [email protected] if you have any questions.

Thank you for your cooperation.

The Espace St-Denis team

 

Foire aux questions

My event is cancelled because of Coronavirus, how can I get a refund?

We are referring here to a cancelled show, not to be confused with postponed events.
If you have purchased tickets online or by phone for a cancelled event, you do not need to make a refund claim with our customer service, we will proceed with the refund of the tickets in the next few weeks.
However, the refund may not appear on your account until a month or more because of the large number of transactions that needs to be processed.

If you purchased your tickets in person at theatre’s box office, you will have to show up at the same purchase point with your ticket and the credit or debit card that was used for the payment, to claim your refund. Please note that the ticket office at the Théâtre St-Denis, located at 1594 St-Denis Street, is not open during this period of control of the spread of coronavirus. We do not know when the ticket office will reopen at this time.

My event is postponed to a later date because of Coronavirus, do I have to exchange my ticket?

If you have purchased tickets online for a postponed event, we will contact you to inform you of the new show date. You can also visit the event page on our website to find out the new date. You do not need to contact us in order to exchange your tickets, as they will be valid for the new date and you will be assigned to the same seats.

If you purchased tickets in person at the box office and the event is postponed, please keep your ticket, it will be valid for the new date of the show and you will be assigned to the same seats.

My event is postponed to a later date because of Coronavirus, but I can’t attend the show on the new date, how can I get a refund?

If you are unable to attend the show on the date of the postponement, please contact our Ticketpro ticket office by email at [email protected] to see if it is possible to consider another postponement date and if no date is suitable.

My event is postponed to a later date because of Coronavirus, but I can’t attend the show on the new date, how can I get a refund?

If you are unable to attend the show on the date of the postponement, please contact our Ticketpro ticket office by email at [email protected] to see if it is possible to consider another postponement date and if no date is suitable, it will be possible to obtain a refund.

I would like to speak to a customer service officer, who can I talk to?

You may contact Ticketpro at 514 790-1111 for any information or concern.